Returns | Shipping | Privacy

Returns Policy

Thank you for your Independence Wool purchase! We sincerely hope that you are satisfied with your purchase. We try our best to provide accurate and detailed product descriptions to help you make the best size choice possible.

Merchandise may be returned for EXCHANGE ONLY. Items must be returned within 30 days of purchase date, and must be Unused, in the Original Packaging and Condition, and must include your invoice. All merchandise returned will be inspected by Independence Wool prior to exchange merchandise being shipped to customer. Customer is responsible for return shipping charges plus return shipping of exchange merchandise.

If you need to return an item, simply contact us at hello@independencewool.com with your order number, name, the product you would like to return, and the reason why. We will then contact you back. Customer will pay the return postage.


Shipping

We are able to ship to United States physical addresses via USPS. Shipping costs are based on your order weight, the shipping address, and the shipping speed you select. For International or Rush Shipping, please contact us at hello@independencewool.com, BEFORE placing your order. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Since our products are natural and hand made, please allow time for production when you are placing your order. Also, any holiday items need to ordered far in advance. Please contact us at hello@independencewool.com with any questions you may have.

 

Privacy Policy

Independence Wool values our customers and respects your privacy at all times. We collect personally identifiable information about you during your check out process through our online shopping cart and payment gateway. We may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. In an effort to improve your shopping experience and to communicate with you about our products, services, and promotions, we may use some information, such as your email address to contact you at a later date. We do not share your personal or financial information with 3rd party companies. You may request deletion of your email address from our files by contacting us at hello@independencewool.com.